ISCO 08 Code 1411     Hotel managers

Lead Statement
Hotel managers plan, organize and direct the operations of hotels, motels and similar establishments to provide guest accommodation and other services.

Task statement
Tasks Include:

  • directing and overseeing reservation, reception, room service and housekeeping activities;
  • supervising security arrangements, and garden and property maintenance;
  • planning and supervising bar, restaurant, function and conference activities;
  • observing liquor, gaming, and other laws and regulations;
  • assessing and reviewing customer satisfaction;
  • overseeing accounting and purchasing activities;
  • undertaking budgeting for the establishment;
  • controlling selection, training and supervision of staff;
  • ensuring compliance with occupational health and safety regulations;
  • providing guests with local tourism information, and arranging tours and transportation.

Included occupations

  • Hotel Manager
  • Motel Manager
  • Youth hostel manager


  • Operators of small establishments, such as some bed and breakfast establishments and small guest houses, that provide accommodation and limited meal services to clients effectively as paying guests in private households, and for whom the management and supervision of staff is not a significant component of the work, are classified in unit group 5152, Domestic housekeepers.

ISCO 88 Code(s) 1315, part
(NCvB; Mei 2010)