ISCO 08 Code 4224     Hotel receptionists

Lead Statement
Hotel receptionists register guests, assign rooms, issue keys, provide information concerning the hotel services, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.

Task statement
Tasks include:

  • maintaining an inventory of rooms available for occupancy, reservations and room assignments;
  • registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys;
  • providing information regarding hotel services and services available in the community;
  • providing information about availability of accommodation and making room reservations;
  • responding to guests’ requests for housekeeping and maintenance services as well as complaints;
  • contacting housekeeping or maintenance services when guests report problems;
  • compiling and checking guest accounts for charges using computerized or manual systems;
  • receiving and forwarding messages in person or using telephone or telephone switchboard;
  • reviewing statements of charges to departing guests and receiving payment.

Included occupations
Examples of the occupations classified here:

  • Hotel front desk clerk
  • Hotel receptionist

(NCvB; Mei 2010)