ISCO 08 Code 3341      Office supervisors

Lead Statement
Office supervisors supervise and co-ordinate the activities of workers in major group 4, Clerical support workers.

Task statement
Tasks include:

• coordinating, assigning and reviewing the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards;
• data entry, desktop publishing and other activities involving general office and administrative skills;
• establishing work schedules and procedures and co-coordinating activities with other work units or departments;
• resolving work-related problems and preparing and submitting progress and other reports;
• training and instructing employees in job duties, safety procedures and company policies, or arranging for training to be provided;
• evaluating employees’ job performance and conformance to regulations, and recommending appropriate personnel action;
• assisting in recruitment, interviewing, and selection of employees.

Included occupations
Examples of the occupations classified here:

• Clerical supervisor
• Data entry supervisor
• Filing clerks supervisor
• Personnel clerks supervisor

Excluded occupations
Some related occupations classified elsewhere:           

• Medical records unit supervisor - 3252

Notes
(NCvB; Mei 2010)