ISCO 08 Code 422        Client information workers

Lead Statement
Client information clerks provide or obtain information in person, by telephone or electronic means such as e-mail in connection with making travel arrangements, describing the products or services of an organization, registering and greeting guests and visitors, making appointments, connecting telephone calls and collecting information from survey respondents or applicants for services.

Task statement
Tasks performed usually include:

  1. preparing itineraries and making travel and hotel reservations for clients;
  2. greeting and receiving clients  and visitors;
  3. registering accommodation guests;
  4. providing information concerning the goods, services or policies of an organization;
  5. making appointments;
  6. operating a telephone switchboard;
  7.  interviewing survey respondents and applicants for eligibility.

(NCvB; Mei 2010)