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ISCO 08 Code 2635     Social work and counselling professionals

Lead Statement

Social work and counselling professionals provide advice and guidance to individuals, families, groups, communities and organizations in response to social and personal difficulties.  They assist clients to develop skills and access resources and support services needed to respond to issues arising from unemployment, poverty, disability, addiction, criminal and delinquent behaviour, marital and other problems.

Task statement

Tasks include:

  • interviewing  clients individually, in families, or in groups, to assess their situation and problems and determine the types of services required;
  • analyzing the client's situation and presenting alternative approaches to resolving problems;
  • compiling case records or reports for courts and other legal proceedings;
  • providing counselling, therapy and mediation services and facilitating group sessions to assist clients to develop skills and insights needed to deal with and resolve their social and personal problems;
  • planning and implementing programs of assistance for clients including crisis intervention and  referral to agencies that provide financial assistance, legal aid, housing, medical treatment and other services;
  • investigating cases of abuse or neglect and taking action  to protect children and other at risk persons;
  • working with offenders during and after sentence, to help them to integrate into the community and to change attitudes and behaviour in order to reduce further offending;
  • providing advice to prison governors and to probation and parole review boards that help determine whether, and under what conditions, an offender should be incarcerated, released from prison or undergo alternative correctional measures;
  • acting as advocates for client groups in the community and lobbying  for solutions to problems affecting them;
  • developing prevention and intervention programs to meet community needs;
  • maintaining contact with other social service agencies, educational institurions and health care providers involved with clients to provide information and obtain feedback on clients' overall situation and progress.

Included occupations

Examples of the occupations classified here:

  • Addictions counsellor
  • Bereavement counsellor
  • Child and youth counsellor
  • Family counsellor
  • Marriage counsellor
  • Parole officer
  • Probation officer
  • Social worker
  • Women’s welfare organizer

Excluded occupations

Some related occupations classified elsewhere:

  • Welfare worker - 3412


(NCvB; Mei 2010)