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ISCO 08 Code 4223      Telephone switchboard operators

Lead Statement
Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.

Task statement
Tasks include:

  • operating switchboards and consoles to connect, hold, transfer, and disconnect telephone calls;
  • making connections for outgoing calls;
  • dealing with telephone inquiries and recording messages;
  • forwarding messages to staff or clients;
  • investigating operating system problems and informing repair services.

Included occupations
Examples of the occupations classified here:

  • Answering service operator
  • Telephone switchboard-operator

(NCvB; Mei 2010)